Terms of Service

1. INTRODUCTION

Welcome to HandledRight.com ("Site", "Service", "Platform", "we", "us", "our"), operated by Golden Ratio, LLC, a Utah limited liability company doing business as "HandledRight.com" (the "Company"). HandledRight.com is a professional follow-up, coordination, and correspondence service offered in affiliation with BusyWork.com. By accessing or using our website, mobile applications, and services, you ("User", "you", "your", "Client") agree to be bound by these Terms of Service ("Terms").

HandledRight.com may be accessed directly through handledright.com or through BusyWork.com as an affiliated service. Regardless of how you access the Service, these Terms govern your use. In the event of any conflict between these Terms and the BusyWork.com Terms of Service, these Terms shall control with respect to HandledRight.com services specifically.

2. NATURE OF SERVICE

HandledRight.com is a professional coordination and follow-up service that handles correspondence, document collection, vendor communication, and administrative follow-through on behalf of businesses and professionals. We specialize in the persistent, systematic follow-up work that closes loops—the calls, emails, and document chasing that otherwise consumes your time.

HANDLEDRIGHT.COM FUNCTIONS AS YOUR AUTHORIZED REPRESENTATIVE FOR PROFESSIONAL CORRESPONDENCE AND FOLLOW-UP, HANDLING THE COMMUNICATION WORKFLOW FROM INITIAL OUTREACH THROUGH COMPLETION AND DOCUMENTATION.

2.1 Core Service Offerings

HandledRight.com provides professional follow-up and coordination services including but not limited to:

• Phone Calls: We call vendors, government offices, service providers, and other third parties on your behalf. We wait on hold, navigate phone trees, and communicate your needs professionally.
• Email Follow-up: Professional email sequences under branded correspondence domains until you receive a response. Systematic, persistent, and documented.
• Document Collection: We chase, collect, verify, and organize documents including Certificates of Insurance (COIs), lien releases, W-9s, signed contracts, permits, and other business paperwork.
• Forms and RFPs: We assemble bid responses, complete permit applications, fill out forms, and submit documentation on your behalf.
• Vendor Coordination: We coordinate schedules, confirm appointments, negotiate terms, and manage multi-party communication.
• Invoice and Payment Follow-up: Systematic follow-up on outstanding invoices at 30/60/90 days or custom intervals.
• Permit and Government Follow-up: We call government offices, check on permit status, and navigate bureaucratic processes.
• General Business Correspondence: Professional communication handling for any task that requires persistent follow-through.

2.2 How the Service Works

HandledRight.com operates through a simple workflow:

• Forward the Thread: Send any email thread, task, or follow-up item to your designated HandledRight.com address with instructions.
• We Take Over: Our team—using a combination of human oversight and AI-powered systems—handles the calls, emails, forms, and follow-up required to complete the task.
• Full Visibility: Every action is logged. You receive updates and a complete audit trail when the task is complete.

2.3 Service Boundaries

HandledRight.com is designed for professional business coordination and follow-up. The following are NOT within our service scope and may be declined or referred to specialized providers:

• Licensed professional services requiring specialized credentials (legal advice, medical consultations, financial planning, real estate brokerage, accounting, or tax advice)
• Emergency or time-critical tasks requiring immediate response outside business hours
• Tasks with guaranteed outcomes beyond our control (e.g., "guarantee this permit is approved" or "ensure this invoice is paid")
• Tasks requiring security clearances or handling of classified information
• Tasks that violate third-party terms of service or applicable laws
• Tasks involving regulated data (HIPAA-protected health information, FERPA educational records, GLBA financial data) we are not equipped to handle
• 24/7 availability or real-time response requirements
• Execution of legally binding contracts without your explicit prior written authorization for each specific commitment
• Financial transactions, payments, or commitments exceeding pre-authorized parameters

2.4 Relationship to BusyWork.com

HandledRight.com is an affiliated service of BusyWork.com, both operated by Golden Ratio, LLC. HandledRight.com specializes in follow-up and correspondence services, while BusyWork.com offers a broader range of administrative and operational task handling. Users may access HandledRight.com services directly through handledright.com or through BusyWork.com's task delegation platform. The Company reserves the right to fulfill tasks using resources from either service as appropriate.

3. EXPRESS AUTHORIZATION FOR CORRESPONDENCE ON YOUR BEHALF

3.1 Scope of Authorization

By using the Service and engaging HandledRight.com, you expressly authorize the Company to:

• Send emails on your behalf from HandledRight.com correspondence domains (e.g., @handledright.com, @followup.bot, or similar branded domains), clearly identifying communications as authorized correspondence sent on behalf of your business
• Make and receive telephone calls on your behalf using phone numbers provisioned through third-party telecommunications providers including Twilio
• Send and receive SMS/text messages on your behalf
• Identify ourselves as acting on your behalf, as your authorized representative, or as your designated correspondence agent in all such communications
• Use your name, business name, contact information, and relevant account information in correspondence with third parties
• Conduct professional follow-up communications persistently and diligently until task completion, including scheduled reminder sequences, escalation protocols, and multiple daily contact attempts if necessary
• Document and log all correspondence activities for your records and audit trail purposes
• Collect documents, forms, and information from third parties on your behalf
• Submit forms, applications, and documents on your behalf as specifically instructed
• Negotiate terms and coordinate schedules within parameters you provide
• Cease contact if requested by a third party, which may prevent task completion

3.2 What This Authorization Means

You acknowledge that when we contact vendors, government offices, clients, or other third parties on your behalf:

• Recipients will understand that we are acting as your authorized representative
• Communications will be sent from HandledRight.com branded domains and phone numbers, not your personal or business email/phone
• All communications clearly identify that they are authorized correspondence on behalf of your business
• We may use your name, company name, account numbers, project details, and other relevant information to accomplish the task
• Third parties may respond to us, and we will relay those responses to you

3.3 Limitations on Authorization

THE COMPANY AND ITS AGENTS WILL NOT, THROUGH THIS AUTHORIZATION:

• Provide legal advice or represent you in legal matters
• Provide medical advice or health consultations
• Provide financial, investment, or tax advice
• Execute real estate transactions or provide brokerage services
• Perform any activity requiring professional licensing or certification
• Make binding commitments exceeding pre-authorized parameters without obtaining your explicit approval
• Transmit your sensitive personal information (SSN, banking details, medical records) to third parties unless specifically authorized and encrypted
• Represent that AI-generated communications are from human agents when directly queried about the nature of the communication
• Execute legally binding contracts, agreements, or commitments on your behalf without your explicit prior written authorization for each specific commitment
• Make financial commitments, authorize payments, or obligate you to expenditures without your explicit prior written authorization

3.4 Authorization Scope Responsibility

You are solely responsible for ensuring that any authorization you grant for HandledRight.com services does not exceed your actual authority to bind your business or obligate third parties. The Company relies on your representation that you have the authority to authorize the correspondence and follow-up activities you request. If any communication through our services is mistakenly interpreted as professional advice or a binding commitment beyond the scope of your authorization, the Company disclaims all liability, and you agree that such communications were informational and coordinative only within the bounds of your delegated task.

3.5 Duration of Authorization

This authorization remains in effect for the duration of your use of the Service and survives for any tasks initiated prior to termination until such tasks are completed or cancelled. You may revoke authorization for future tasks at any time by notifying the Company in writing at busyworkhq [at] gmail.com, but revocation does not affect tasks already in progress.

4. AI AND AUTOMATED SYSTEMS

4.1 Use of AI Technologies

YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY MAY UTILIZE ARTIFICIAL INTELLIGENCE TECHNOLOGIES, INCLUDING:

• Large language models such as Claude, ChatGPT, and similar AI systems
• AI voice agents capable of conducting telephone conversations
• Automated email drafting, sending, and response systems
• Natural language processing for document analysis and form completion
• Automated scheduling and follow-up sequencing systems
• Machine learning systems for task prioritization and routing

4.2 AI Applications in Service Delivery

AI Systems may be used to:

• Draft, send, and respond to email correspondence on your behalf
• Conduct telephone conversations via AI voice agents representing your business
• Send and respond to SMS/text messages
• Schedule, reschedule, and confirm appointments
• Follow up on pending matters, outstanding requests, and deadline-driven tasks
• Process and triage incoming communications
• Generate follow-up sequences and reminder schedules based on task parameters
• Extract information from documents and populate forms
• Summarize correspondence and create status reports

4.3 Human-in-the-Loop Methodology

HandledRight.com operates with a "Human-in-the-Loop" methodology, meaning AI Systems operate under human supervision. However, AI Systems may act autonomously within defined parameters to ensure timely and persistent follow-up, particularly for routine tasks.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• AI Systems may generate responses, compose messages, and conduct communications without human review of each individual communication, particularly for routine follow-up and scheduling tasks
• Human oversight is provided on a commercially reasonable basis but DOES NOT guarantee detection or prevention of all AI errors
• All AI-generated correspondence sent on your behalf is subject to the authorization you have granted and is treated as authorized communication from your business

4.4 Limitations and Known Risks of AI Systems

YOU UNDERSTAND AND AGREE THAT:

• AI Systems may occasionally produce inaccurate, incomplete, or contextually inappropriate responses (commonly referred to as "hallucinations" or errors)
• AI-generated information may contain inaccuracies, inconsistencies, or errors despite appearing plausible
• AI Systems are continuously evolving; performance characteristics may change over time
• The Company is not liable for errors or outages in third-party AI platforms beyond our control
• AI platforms may change their terms, capabilities, APIs, or availability without notice

4.5 AI Data Processing

You acknowledge and agree that task data, communications, and related information may be processed by third-party AI providers. The Company uses commercially reasonable efforts to anonymize or redact sensitive information before processing through AI tools, but cannot guarantee that third-party AI providers will not use processed data in accordance with their own policies. You are encouraged to review the privacy policies of major AI providers if you have concerns about data processing.

4.6 Disclaimer of Liability for AI Systems

5. THIRD-PARTY TELECOMMUNICATIONS AND COMMUNICATION INFRASTRUCTURE

5.1 Telecommunications Providers

Telephone, SMS, and certain communication services are provisioned through third-party telecommunications providers, including but not limited to Twilio, Inc. ("Telecom Providers"). These providers enable our voice calling, text messaging, and related communication capabilities.

5.2 Third-Party Service Acknowledgments

You acknowledge and agree that:

• Telecom Providers are independent third-party services over which the Company has no control
• The Company is NOT LIABLE for service interruptions, outages, failures, or quality issues with Telecom Provider services
• Call quality, SMS delivery, and availability are subject to Telecom Provider infrastructure and policies
• Telecom Providers may record, log, or retain communications in accordance with their policies
• The Company is not liable for any actions taken by Telecom Providers regarding your communications
• Phone numbers provided are provisioned and owned by Telecom Providers and may be reclaimed, changed, or discontinued
• Carrier filtering, spam classification, and deliverability are outside our control

5.3 Correspondence Domain Security

The Company maintains standard email authentication protocols (SPF, DKIM, DMARC) for correspondence domains including HandledRight.com. However, you acknowledge that:

• Email impersonation, phishing, and domain spoofing are risks inherent to email communication that the Company cannot fully prevent
• Third parties may attempt to impersonate correspondence domains through similar-looking domains, typosquatting, or email spoofing
• The Company is NOT LIABLE for actions taken by third parties impersonating correspondence domains
• Recipients of correspondence should verify authenticity by checking exact domain spelling and contacting your business directly if uncertain
• The Company will NEVER request sensitive information such as passwords, Social Security numbers, banking details, or payment card information through email

5.4 Call Recording Consent

You acknowledge and consent that phone calls with the Company's representatives, including AI voice agents and calls made on your behalf to third parties, may be recorded for quality assurance, training purposes, service improvement, and documentation. By using our phone-based services, you represent that you have the authority to consent to recording on behalf of your business, and you agree to inform any individuals who may be reached on calls made on your behalf that calls may be recorded where required by law.

6. THIRD-PARTY INTERACTIONS AND OUTCOMES

6.1 Nature of Third-Party Communications

When performing tasks involving third parties—such as vendors, service providers, government offices, billing departments, customer support teams, clients, or other entities—the Company acts solely as your authorized agent to coordinate, communicate, and execute the task as instructed.

6.2 No Guarantee of Third-Party Outcomes

You acknowledge and agree that:

• The Company does not guarantee outcomes from third parties, including but not limited to refunds, credits, discounts, approvals, permits, responses, document delivery, or other benefits
• Third-party policies, response times, and willingness to cooperate are beyond the Company's control and may change without notice
• The Company is not liable for third-party actions, failures to respond, refusals to provide requested services, or any other third-party conduct
• If we negotiate with a vendor on your behalf and they later breach their commitment or fail to deliver, we are not liable for their breach or performance
• Government offices may have processing times, requirements, or discretionary decisions beyond our control
• Some third parties may refuse to work with you in the future as a result of our follow-up tactics or communication style, for which the Company bears no liability
• Some third parties may require you to contact them directly due to account security policies, which may prevent us from completing certain tasks

6.3 Relationship Risks

Persistent, professional follow-up is the core of our service. You acknowledge that:

• Aggressive or persistent follow-up tactics, while professional, may occasionally strain or damage your relationships with vendors, service providers, clients, or other third parties
• You assume this risk by authorizing such follow-up
• The Company is not liable for relationship damage resulting from professional follow-up activities within normal business norms
• If you have specific relationship sensitivities or wish to limit follow-up intensity for certain contacts, you must communicate this in your task instructions

6.4 Best-Efforts Standard

The Company will use commercially reasonable efforts to achieve requested outcomes but makes no representations or warranties regarding third-party cooperation, responses, or results. All third-party interactions are performed on a best-efforts basis only.

6.5 Information for Recipients

If you are a third party who has received communication from HandledRight.com: We are reaching out on behalf of a business you already work with. We are a professional correspondence and follow-up service. We never ask for passwords, banking information, or payment card details via email or text. If you have questions about whether a communication is legitimate, please contact the business that engaged us directly through contact information you already have on file.

7. USER ELIGIBILITY

8. SERVICE REQUESTS AND TASK INITIATION

8.1 Task Submission

Tasks may be submitted by forwarding email threads to your designated HandledRight.com address, through the Site, or through other official Company communication channels. When submitting a task, include clear instructions, relevant documents, contact information for third parties, any parameters or constraints, and your desired outcome.

8.2 Task Confirmation

Upon submission, the Company will send a confirmation email summarizing your instructions, the scope of work, and any assumptions. You must approve or correct this summary within 24 hours, or the scope is deemed accepted. The Company will proceed with tasks based on the confirmed scope.

8.3 Task Definition and Scope

A "standard task" is defined as follow-up or coordination work requiring up to 2 hours of combined AI processing and human oversight, with up to 10 communication touchpoints (calls, emails, or messages). Tasks exceeding these thresholds will be billed as additional usage or may require conversion to a larger project with separate pricing.

8.4 Task Modification and Scope Creep

The Company reserves the right to:

• Request clarification if task scope is ambiguous
• Break large tasks into multiple billable subtasks
• Decline tasks requiring specialized licenses, impossible outcomes, or falling outside our service boundaries
• Charge for scope creep beyond the original task definition
• Pause work if the task requires client input or decisions not initially disclosed

8.5 Service Denial

The Company reserves the right to refuse service to anyone for any reason at any time, including tasks deemed impractical, unethical, outside our expertise, or in violation of these Terms, with no liability for refusal. The Company may cancel a task at any time if it determines, in its sole discretion, that the task involves illegal activities, poses risks, requires specialized licensing we do not possess, cannot be performed to satisfactory standards, would violate applicable laws, involves regulated data we cannot handle, or would require violation of our policies or ethical guidelines.

8.6 Email-Based Workflow Security

HandledRight.com operates primarily through email communication. By using our email-based service, you acknowledge and accept:

• Email communication is not fully secure
• The Company relies on the "From:" email address and standard email authentication protocols (SPF/DKIM) to verify the identity of task requesters
• You are solely responsible for securing your email account with strong passwords and two-factor authentication
• You must immediately notify the Company at busyworkhq [at] gmail.com if your email account is compromised, hacked, or accessed without authorization
• You are responsible for reviewing all task confirmations and status updates sent by the Company and promptly reporting any tasks you did not authorize

8.7 Credential and Access Handling

To perform certain tasks on your behalf (e.g., accessing vendor portals, submitting permit applications, or coordinating with platforms requiring login), the Company may require access to your third-party account credentials or explicit authorization. The Company will request such credentials via secure methods with appropriate access controls.

You represent and warrant that:

• You have the legal right and authority to provide such credentials or authorization
• The credentials are accurate and valid
• You authorize the Company to use them solely for the specific task requested

Credentials are stored with strict access controls, used only for the authorized task, and all access is logged and monitored. You acknowledge that you are responsible for any errors in the credentials provided, the Company is not liable for consequences arising from your provision of credentials, and you must notify the Company immediately if credentials are compromised or authorization changes.

8.8 Cancellation

You may cancel a task at any time by notifying the Company. However:

• You remain responsible for payment for all work completed prior to cancellation
• Communications already sent cannot be recalled
• Third-party actions taken based on prior communications cannot be undone
• Any non-refundable third-party costs already incurred remain your responsibility

9. PAYMENT TERMS

9.1 Pricing Models

The Company offers flexible pricing structures:

(a) Pay-Per-Task: Individual tasks billed upon completion at quoted rates. Pricing varies based on task complexity, estimated communication volume, and resource requirements.

(b) Subscription Plans: Monthly subscription plans may be offered including a set number of standard tasks per month, with usage-based billing for tasks beyond the monthly allocation. Subscription details and pricing will be communicated at the time of enrollment.

(c) Enterprise/Custom Pricing: For high-volume users or specialized needs, custom pricing arrangements may be available.

All pricing is in US dollars. Prices for Services are subject to change without notice prior to acceptance of a quote. Pricing is based on standard services under normal conditions.

9.2 Payment Methods

The Company accepts payment via credit card, debit card, electronic funds transfer, or other methods specified on the Site. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and authorize the Company to charge your payment method for the total amount of your order.

9.3 Invoicing

For ongoing services or larger projects, the Company may issue monthly invoices based on actual usage, reflecting a detailed breakdown of tasks completed, communications made, and time invested. Unless otherwise specified, payment terms are net 15 days from the date of invoice.

9.4 Late Payments

Payments not received by the due date are subject to a late fee of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is less. For payments more than 30 days late, the Company reserves the right to: suspend ongoing services; withhold deliverables and documentation; report delinquent accounts to credit bureaus; pursue collections actions; and recover reasonable attorney's fees and collection costs.

9.5 Taxes

All applicable taxes will be added to the final invoice and are the responsibility of the Client, including but not limited to sales tax, use tax, value-added tax, and any other applicable local, state, or federal taxes.

9.6 Fee Adjustments and Change Orders

If, during the performance of Services, the Company encounters unforeseen conditions that necessitate additional work beyond the scope—including but not limited to unclear or changing requirements, technical complications, third-party non-responsiveness requiring additional follow-up, or client-requested scope changes—the Company will notify you with a "Change Order" email detailing updated costs. You must approve additional charges within 48 hours. If not approved, the Company may complete work to the extent covered by the original payment or cease work, charging for work completed.

9.7 Refund Policy

All payments are non-refundable except as expressly provided in these Terms or as required by applicable law. Refunds may be issued at the Company's sole discretion for services not performed or performed inadequately. Refund requests must be submitted within 7 days of task completion notification.

9.8 Chargebacks

Fraudulent chargebacks or payment disputes filed in bad faith may result in termination of your account and legal action. You agree to notify the Company within 7 days of receiving an invoice of any dispute and allow us 30 days to investigate before initiating a chargeback with your financial institution.

10. SERVICE PERFORMANCE AND STANDARDS

10.1 Professional Standards

HandledRight.com services are conducted according to professional business communication standards. The Company commits to:

• Maintaining professional, courteous, and respectful tone in all communications sent on your behalf
• Clearly identifying correspondence as authorized follow-up on behalf of your business
• Respecting reasonable business hours for telephone communications unless otherwise directed
• Honoring unsubscribe or do-not-contact requests from third-party recipients promptly
• Escalating to you any communications that require your direct attention or decision-making authority
• Providing complete audit trails and documentation of all correspondence activities

10.2 Completion Standards

The Company will make reasonable efforts to complete tasks within estimated timeframes, but completion dates are estimates only and not guaranteed. The Company is not responsible for delays caused by factors beyond its control, including third-party non-responsiveness, government processing times, weather, holidays, AI platform outages, telecommunications failures, or other force majeure events.

10.3 Task Validation and Completion

Upon completion of a task, the Company will send a completion notification with documentation including: summary of actions taken, communications log, documents collected (if applicable), and outcomes achieved. You have 48 hours to review and report issues. Failure to respond within 48 hours deems the task accepted "as-is."

10.4 Audit Trail

The Company maintains detailed logs of all actions taken on your behalf, including timestamps, communication content, and outcomes. This audit trail is available to you upon request and is retained for a minimum of 12 months following task completion.

10.5 Quality Issues

If you believe a task was not performed adequately, you must notify the Company within 7 days of completion notification with specific details of the alleged deficiency. The Company will review and, at its discretion, may re-perform the task, issue partial credit, or provide other appropriate remedy. The Company's sole obligation is to make reasonable efforts to remedy documented deficiencies.

11. WARRANTIES AND REPRESENTATIONS

11.1 Limited Warranty

The Company warrants that the Services will be performed in a professional and workmanlike manner consistent with general industry standards for business correspondence and follow-up services.

THIS LIMITED WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

11.2 Warranty Period

Any warranty on services shall be valid for 7 days from the date of task completion notification unless otherwise specified in writing.

11.3 Exclusions

The warranty does not cover:

• Third-party failures to respond, cooperate, or deliver requested outcomes
• Government processing decisions, timelines, or denials
• Outcomes dependent on factors beyond the Company's control
• Issues arising from inaccurate, incomplete, or changing information provided by you
• Relationship damage resulting from professional follow-up activities
• AI errors, hallucinations, or inaccuracies in AI-generated content
• Third-party platform changes, outages, or policy modifications
• Consequences of communications sent based on your authorized instructions

11.4 Remedy

The Company's sole obligation under this warranty shall be to re-perform deficient services or, at its discretion, issue appropriate credit. The Company shall not be liable for any consequential or incidental damages.

12. DISCLAIMER OF WARRANTIES

13. LIMITATION OF LIABILITY

14. NOT LICENSED PROFESSIONAL ADVICE

THE COMPANY AND ITS SERVICES DO NOT PROVIDE LICENSED PROFESSIONAL ADVICE OF ANY KIND OR SERVICES REQUIRING SPECIALIZED LICENSES.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• The Company and its employees, contractors, and AI Tools are not licensed attorneys, doctors, real estate agents or brokers, financial advisors, accountants, or other professional service providers requiring licensing or certification
• The Company is not HIPAA compliant and is not suitable for protected health information
• Information provided through our Services is for general informational and coordination purposes only and should not be construed as professional advice
• You should consult with appropriate licensed professionals before making any legal, medical, real estate, financial, tax, or other decisions requiring specialized expertise
• The Company expressly disclaims any responsibility for actions taken based on information provided through our Services
• Communications between you and the Company are not protected under the attorney-client privilege doctrine
• Clients are responsible for ensuring their tasks comply with all applicable laws and regulations
• The Company may coordinate with licensed professionals at your direction but does not itself provide licensed professional services

15. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company, its affiliates (including BusyWork.com), licensors, service providers, officers, directors, employees, contractors, agents, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees and costs) arising from:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Communications sent on your behalf pursuant to your task authorization, including AI-generated communications
• Claims that communications constituted professional advice or unauthorized commitments
• Third-party responses to or actions based on communications sent on your behalf
• Any misrepresentations made by you, including regarding your authority to authorize correspondence
• Your violation of any applicable laws, rules, or regulations
• Any claims from third parties alleging harassment, spam, or unwanted contact resulting from authorized follow-up activities
• Any claims that the authorization you granted exceeded your actual authority to bind your business or obligate third parties
• Your failure to review and correct task outcomes within the specified timeframe
• Content you provide that infringes third-party intellectual property rights
• Credentials or access you provide that result in claims by third parties

This defense and indemnification obligation will survive these Terms and your use of the Service.

16. DMCA/COPYRIGHT AND INTELLECTUAL PROPERTY

16.1 DMCA Notice

The Company respects intellectual property rights and expects users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"), the Company will respond expeditiously to claims of copyright infringement. If you believe copyrighted work has been infringed through the Service, please submit a notification to our Designated Copyright Agent with: (a) your signature; (b) identification of the copyrighted work; (c) identification of the infringing material; (d) your contact information; (e) a good faith statement; and (f) a statement of accuracy under penalty of perjury.

16.2 Designated Copyright Agent

16.3 User Representations Regarding Content

BY UPLOADING, SUBMITTING, OR OTHERWISE TRANSMITTING ANY FILES, DOCUMENTS, OR CONTENT TO THE COMPANY, YOU REPRESENT AND WARRANT THAT:

• You are the owner of all intellectual property rights in the content, or you have obtained all necessary permissions
• The content does not infringe any third-party rights
• The content does not contain unlawful, defamatory, or harmful material
• You have the authority to grant the licenses and authorizations in these Terms

16.4 Company Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, software, methodologies, workflows, and AI systems, are the exclusive property of the Company and are protected by intellectual property laws. The HandledRight.com name, logo, and related marks are trademarks of the Company.

16.5 License to Access

Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your business purposes. This license does not include any resale or commercial redistribution of the Service.

17. AGGREGATED DATA AND AI MODEL IMPROVEMENT

17.1 Aggregated and Anonymized Data

You acknowledge and agree that the Company may collect, aggregate, and anonymize data derived from your use of the Services, including but not limited to task patterns, workflow data, communication metadata, follow-up effectiveness statistics, and operational metrics ("Aggregated Data"). Aggregated Data is processed to remove personally identifiable information such that it cannot reasonably be used to identify you.

17.2 Grant of Rights

YOU HEREBY GRANT THE COMPANY A PERPETUAL, IRREVOCABLE, WORLDWIDE, ROYALTY-FREE LICENSE TO USE AGGREGATED DATA FOR:

• Training, developing, and improving internal AI models and automated systems
• Enhancing Service quality, efficiency, and accuracy
• Developing new products, services, and features
• Conducting internal research and development
• Generating benchmarks, analytics, and operational insights
• Creating anonymized industry reports and case studies

17.3 Third-Party AI Providers

You acknowledge that the Company may share Aggregated Data with third-party AI providers (such as Anthropic, OpenAI, Google) for training and improving AI models used to deliver Services. The Company will require such providers to maintain confidentiality.

17.4 Opting Out

If you do not wish for your data to be included in Aggregated Data for AI training, you may opt out by emailing busyworkhq [at] gmail.com with subject "Opt-Out: Aggregated Data." Opt-out will be effective within 30 days for prospective data and does not affect previously processed Aggregated Data.

17.5 No Sale of Personal Data

The Company's use of Aggregated Data does not constitute a "sale" of Personal Data under CCPA or similar laws, as Aggregated Data is fully de-identified.

18. PRIVACY AND DATA SECURITY

18.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is incorporated herein by reference and available on the Site. The Privacy Policy explains how we collect, use, and disclose information.

18.2 No Guarantee of Security

While the Company takes reasonable measures to protect your information, NO DATA TRANSMISSION OR STORAGE SYSTEM CAN BE GUARANTEED TO BE 100% SECURE. YOU ACKNOWLEDGE THAT THE COMPANY IS NOT LIABLE FOR:

• Unauthorized access to your account or personal information
• Hacking, data breaches, or security incidents
• Interception of data transmitted to or from the Service
• Unauthorized use of credentials due to your failure to secure them
• Third-party AI provider data practices

18.3 Your Responsibilities

YOU ARE RESPONSIBLE FOR:

• Maintaining security of your account credentials and email accounts
• Implementing appropriate security measures before sharing credentials
• Promptly reporting any security concerns or incidents
• Not providing regulated data (HIPAA, FERPA, GLBA) without prior arrangement

19. USER RESPONSIBILITIES

19.1 Accurate Information

You agree to provide accurate and complete information when requesting Services, including contact details for third parties, relevant background, and clear instructions. FAILURE TO PROVIDE ACCURATE INFORMATION MAY RESULT IN DELAYS, ADDITIONAL CHARGES, OR INABILITY TO COMPLETE SERVICES.

19.2 Timely Communication

You must respond to Company inquiries and requests for clarification within 24 hours during business days. Delays in your response may result in task delays, and you remain responsible for any charges incurred while awaiting your response.

19.3 Review of Outputs

You are responsible for reviewing summaries, updates, and completion reports provided by the Company and promptly reporting any errors or concerns within 48 hours of notification.

19.4 Compliance

You are responsible for ensuring that tasks you request comply with all applicable laws, regulations, and third-party terms of service. You represent that you have the authority to authorize the correspondence and actions you request.

19.5 Third-Party Relationship Management

If you have specific relationship sensitivities, communication preferences, or contacts that should not be contacted, you must communicate this clearly in your task instructions. The Company will follow your instructions but is not liable for relationship impacts from follow-up activities you authorized.

20. PROHIBITED USES

You agree not to:

• Use the Service for any illegal purpose or in violation of any law
• Violate or encourage others to violate third-party rights
• Submit false or misleading information or task requests
• Use the Service to send spam, unsolicited communications, or communications violating CAN-SPAM, TCPA, or similar laws
• Use the Service to harass, threaten, or intimidate third parties
• Misrepresent the nature of AI-generated communications
• Attempt to reverse engineer, extract, or replicate the Company's AI systems or methodologies
• Interfere with or disrupt the Service or its infrastructure
• Attempt unauthorized access to any system or account
• Use the Service to contact recipients who have opted out or requested no contact
• Engage service providers in arrangements outside the Service to avoid payment
• Provide false ratings or feedback
• Engage in abusive behavior toward Company staff or contractors
• Use the Service for debt collection in violation of FDCPA or similar laws
• Use the Service for tasks requiring professional licensing you know we do not possess

21. COMPLIANCE WITH COMMUNICATION LAWS

21.1 Your Representations

By authorizing correspondence services, you represent and warrant that:

• You have the legal authority to authorize communications to the recipients you designate
• The communications you authorize comply with applicable laws including CAN-SPAM Act, TCPA, and equivalent regulations
• You have obtained any necessary consents from recipients for the types of communications authorized
• You will not use the Service to send unsolicited bulk communications or spam
• You will promptly inform the Company of any do-not-contact requests you become aware of

21.2 Company's Right to Refuse

The Company reserves the right to refuse or terminate services if it reasonably believes your use violates applicable communication laws or these Terms.

21.3 Do-Not-Contact Compliance

The Company will honor do-not-contact requests from third-party recipients promptly. When a recipient requests no further contact, the Company will cease communication and notify you. This may prevent completion of certain tasks, and you remain responsible for any charges for work completed prior to the do-not-contact request.

22. TERMINATION

22.1 Termination by Company

The Company may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms or engage in abusive or fraudulent behavior.

22.2 Termination by User

You may terminate these Terms by discontinuing your use of the Service and notifying the Company in writing. You remain liable for all amounts due up to and including termination.

22.3 Effect of Termination

Upon termination:

• Your right to use the Service will immediately cease
• All licenses granted to you under these Terms will terminate
• You remain liable for all amounts due
• The Company may cease any pending communications (those not yet sent)
• Communications already sent cannot be recalled
• The Company will provide documentation of completed work upon request

22.4 Survival

All provisions which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution provisions.

23. DISPUTE RESOLUTION AND ARBITRATION

You may opt out of this arbitration agreement by sending written notice to Golden Ratio, LLC, 3556 S 5600 W, Suite #1-1038, Salt Lake City, UT 84120, within 30 days of accepting these Terms.

23.3 Pre-Arbitration Resolution

Before initiating arbitration, you agree to first contact the Company and attempt to resolve the dispute informally by sending written notice by certified mail to the Company's address. The notice must include your name, address, email, a detailed description of the dispute, and the relief you seek. If the dispute is not resolved within 60 days, you may proceed with arbitration.

23.4 Exceptions

Exceptions to mandatory arbitration include: claims qualifying for small claims court in Salt Lake City, Utah; claims related to intellectual property rights; and requests for injunctive relief to prevent misuse of intellectual property.

23.5 Statute of Limitations

Any dispute must be filed within one (1) year after the cause of action has accrued, or it will be permanently barred.

24. GOVERNING LAW

24.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law provisions.

24.2 Jurisdiction

For any matters not subject to arbitration, you and the Company agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Salt Lake County, Utah.

24.3 Venue

Any arbitration, lawsuit, or other legal proceeding arising out of or relating to these Terms or the Services must be brought exclusively in Salt Lake City, Utah. You hereby consent to the jurisdiction and venue and waive any objection as to inconvenient forum.

25. SPECIAL PROVISIONS FOR CALIFORNIA RESIDENTS

25.1 California Consumer Rights Notice

Pursuant to California Civil Code §1789.3, California residents are entitled to the following specific consumer rights notice: The Services are provided by Golden Ratio, LLC. Complaints regarding the Service may be sent to the address in Section 28. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

25.2 California Consumer Privacy Act

If and to the extent the California Consumer Privacy Act (CCPA) applies to the processing of your information, additional terms may apply as set forth in our Privacy Policy.

25.3 California Business & Professions Code

Clients waive any claims under California Business & Professions Code §17200 unless arising from intentional misconduct by the Company.

26. ELECTRONIC COMMUNICATIONS

26.1 Consent to Electronic Communications

By using the Service, you consent to receive communications from the Company, including service notifications, task updates, promotional messages, and other information. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

26.2 Opt-Out

You may opt out of promotional communications by following unsubscribe instructions. You may not opt out of service-related communications necessary for the operation of your account and tasks.

26.3 Text Messages and Phone Calls

By providing your mobile phone number, you consent to receive text messages and phone calls related to the Service, which may be sent using automated systems including AI voice agents. Standard message and data rates may apply. You may opt out by emailing busyworkhq [at] gmail.com.

27. CHANGES TO TERMS

27.1 Modification Rights

The Company reserves the right, at its sole discretion, to modify or replace these Terms at any time. The most current version will be posted on the Site with the effective date.

27.2 Notice of Changes

The Company will provide notice of material changes by posting amended terms at least 30 days before the effective date and, for material changes, via email to the address associated with your account.

27.3 Continued Use

Your continued use of the Service after changes constitutes acceptance of the new Terms. You are responsible for regularly reviewing these Terms.

27.4 Material Changes

If a change materially affects your rights and you do not accept such changes, you may terminate your account within 30 days of notice without penalty.

28. MISCELLANEOUS PROVISIONS

29. CONTACT INFORMATION

If you have any questions regarding these Terms, please contact us at: